Highlights
Humans shape system behaviour
Workarounds signal design gaps
Adoption determines value
People are often treated as users external to systems. In reality, they are integral components. Operators, engineers, managers, and users adapt systems continuously through their behaviour.
When systems fail to account for human realities, people compensate through workarounds. These adaptations hide problems until reliability degrades or failure becomes unavoidable.
The goal is to design systems that cooperate with human behaviour rather than resisting it. The outcome is higher adoption, fewer hidden risks, and operations that remain stable without relying on individual heroics.
Primary Alliances: Organise · Operate